Refunds and Returns

If you change your mind, you have 7 days to return it. In this case, you (the buyer) pay the return shipping costs. Please don’t use Evri for return postage. Your refund will be reduced by shipping costs.

If the equipment is damaged during delivery. We cover the return costs and issue a full refund.

In other cases, we provide a 30-day warranty. In such a case, we first repair the device and send it back to the customer. In cases where repair is not possible, we issue a full refund. We organize and cover the costs of return postage.

If the device is returned “as faulty” and it turns out that it was used inappropriately /unskillfully. Your refund will be reduced by shipping costs.

Some devices, especially reel-to-reel tape recorders, may have a longer warranty. Ask for details.

Return address:
HiFi Vintage Ltd.
34 Linthorpe Road
The Shakespeare
TS1 1RD Middlesbrough

Each time, the buyer is obliged to carefully pack the returned item. Please remember, that each parcel is flipped and turned many times. Please do not leave any spaces in the box. The item should be wrapped in bubble wrap and the box should be filled, without gaps.

We always book return postage by Parcelforce. You will have to print the label and drop off the parcel at the nearest Post Office.
In some special circumstances, we can order the parcel collection by a courier. Please remember that in this situation you must stay at home on the day of collection.
We make every effort to facilitate the return of shipments. However, the courier we order sometimes does not arrive. We do not influence this.

Need help?

Contact us at for questions related to refunds and returns.