General Rules

Our basic rule is to sell fully working equipment. Before sale, each device undergoes a thorough inspection and necessary repairs – replacement of worn elements, lubrication and tests. We don’t fully re-cap every unit which we serviced.

No matter how great equipment you buy, you must remember that you have purchased an item over 30 years old. You must have basic knowledge about its use and servicing of its.
The audio equipment which we sell is not connecting via WiFi or Blutheeth. For connecting the units you need cables RCA, DIN or optical. All of that depends on the available in/out in every single unit (see the last picture on the listing). These cables are not included.

Within a few minutes of receiving your order, we will send you an order confirmation email. Similar to the online order number, the order confirmation email does not indicate our acceptance of the order; it only confirms that we have received your order. After processing the order, which includes rechecking the technical condition of the device and preparing it for shipment, we will send you an email confirming the acceptance of the order, which will include shipping details. The decision to accept the order is solely at our discretion. We will keep you informed of any issues as they arise

Refunds and Returns

If you change your mind, you have 7 days to return it. In this case, you (the buyer) pay the return shipping costs. Please don’t use Evri for return postage. Your refund will be reduced by shipping costs.

Refusal to accept the package from the courier will be treated as a return within 7 days (change of mind). In such a case, the customer will be charged for the shipping costs both ways, if such costs were incurred.

If the equipment is damaged during delivery. We cover the return costs and issue a full refund.

In other cases, we provide a 30-day warranty. In such a case, we first repair the device and send it back to the customer. In cases where repair is not possible, we issue a full refund. We organize and cover the costs of return postage.

If the device is returned “as faulty” and it turns out that it was used inappropriately /unskillfully. Your refund will be reduced by shipping costs.

Some devices, especially reel-to-reel tape recorders, may have a longer warranty. Ask for details.

Return address:
HiFi Vintage Ltd.
34 Linthorpe Road
The Shakespeare
TS1 1RD Middlesbrough

Each time, the buyer is obliged to carefully pack the returned item. Please remember, that each parcel is flipped and turned many times. Please do not leave any spaces in the box. The item should be wrapped in bubble wrap and the box should be filled, without gaps.

We always book return postage by Parcelforce. You will have to print the label and drop off the parcel at the nearest Post Office.
In some special circumstances, we can order the parcel collection by a courier. Please remember that in this situation you must stay at home on the day of collection.
We make every effort to facilitate the return of shipments. However, the courier we order sometimes does not arrive. We do not influence this.

Need help?

Contact us at info@hifivintage.co.uk for questions related to refunds and returns.